Last Updated: October 2024

1. Introduction

MalayaWaveNetwork ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

We are a Malaysian cultural podcast platform, and we comply with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Company name, job title, business contact details
• Project Information: Details about your podcast projects, content preferences, creative requirements
• Payment Information: Billing address, payment method details (processed through secure third-party providers)
• Communication Records: Email correspondence, support tickets, consultation notes

2.2 Technical Information

• Website Usage Data: Pages visited, time spent, click patterns, referral sources
• Device Information: IP address, browser type, device type, operating system
• Cookies and Tracking: Session data, preferences, authentication tokens
• Audio Files: Podcast recordings, voice samples, and related metadata

2.3 Information from Third Parties

• Social media profile information when you connect accounts
• Professional references and recommendations
• Payment processor information for transaction completion
• Cultural consultants' assessments and recommendations

3. How We Use Your Information

3.1 Service Delivery

• Produce and deliver podcast content according to your specifications
• Provide cultural consulting and creative development services
• Distribute your content across podcast platforms and media channels
• Communicate with you about project progress and updates

3.2 Business Operations

• Process payments and manage billing for services
• Provide customer support and respond to inquiries
• Improve our services and develop new offerings
• Comply with legal obligations and business requirements

3.3 Marketing and Communication

• Send newsletters and updates about Malaysian cultural content (with consent)
• Share information about new services and features
• Invite participation in surveys and feedback collection
• Promote your content (with explicit permission)

4. Legal Basis for Processing (Malaysian PDPA Compliance)

Under Malaysian law, we process your personal data based on:

4.1 Consent

• Newsletter subscriptions and marketing communications
• Optional data collection for service improvements
• Social media integration and content sharing

4.2 Contract Performance

• Delivering podcast production services you've purchased
• Processing payments and managing service agreements
• Providing customer support for contracted services

4.3 Legitimate Interests

• Website security and fraud prevention
• Business analytics and service improvement
• Network and information security measures

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers:

• Audio Processing: Professional recording studios and sound engineers
• Payment Processing: Secure payment gateways and financial institutions
• Distribution Platforms: Podcast hosting services and media networks
• Cloud Storage: Secure data storage and backup services
• Cultural Consultants: Expert advisors for authentic content development

5.2 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

5.3 Legal Requirements

We may disclose your information when required by Malaysian law or to:

• Comply with legal processes and court orders
• Cooperate with law enforcement agencies
• Protect our legal rights and interests
• Ensure user safety and prevent fraud

6. Data Security Measures

6.1 Technical Safeguards

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Multi-factor authentication and role-based access
• Regular Backups: Secure, encrypted backups stored in multiple locations
• Network Security: Firewalls, intrusion detection, and monitoring systems

6.2 Physical Safeguards

• Secure facilities with restricted access for recording equipment
• Locked storage for physical media and sensitive documents
• Clean desk policies and secure disposal of confidential materials

6.3 Administrative Safeguards

• Staff training on privacy and data protection principles
• Regular security audits and vulnerability assessments
• Incident response procedures for potential data breaches
• Third-party vendor security assessments and contracts

7. Your Rights Under Malaysian Law

As a Malaysian data subject, you have the following rights regarding your personal data:

7.1 Access Rights

• Request access to personal data we hold about you
• Obtain copies of your data in a commonly used format
• Receive information about how your data is processed

7.2 Correction Rights

• Request correction of inaccurate or incomplete personal data
• Update your contact information and preferences
• Modify project requirements and creative specifications

7.3 Withdrawal of Consent

• Withdraw consent for marketing communications at any time
• Opt out of non-essential data collection
• Unsubscribe from newsletters and promotional emails

7.4 Complaint Rights

• File complaints with the Malaysian Personal Data Protection Department
• Seek redress through appropriate legal channels
• Contact our Data Protection Officer for internal resolution

8. Data Retention and Deletion

8.1 Retention Periods

• Active Client Data: Retained throughout service relationship plus 7 years
• Project Files: Stored for 5 years for potential future collaboration
• Marketing Data: Retained until consent is withdrawn
• Financial Records: Kept for 7 years as required by Malaysian law

8.2 Secure Deletion

• Data is securely deleted using industry-standard methods
• Backup systems are updated to reflect deletion requests
• Physical media is destroyed according to secure disposal protocols

9. International Data Transfers

While we primarily operate within Malaysia, some data processing may occur internationally:

• Cloud storage services with data centers in Asia-Pacific region
• Podcast distribution platforms with global reach
• International cultural consultants for specific expertise
• All transfers are governed by appropriate data protection agreements

10. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to this page with revision dates
• Direct communication for material changes affecting your rights

12. Contact Information and Data Protection Officer

For all privacy-related questions, concerns, or requests:

• Email: privacy@malaywavenetwork.com
• General Support: support@malaywavenetwork.com
• Phone: +603-2123-4567
• Address: Kuala Lumpur, Malaysia
• Response Time: We respond to privacy inquiries within 21 days as required by Malaysian law