Last Updated: October 2024

1. Acceptance of Terms

By accessing and using malaywavenetwork.com ("the Platform") and our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and MalayaWaveNetwork.

2. About MalayaWaveNetwork

MalayaWaveNetwork is Malaysia's premier cultural podcast platform amplifying modern Malaysian perspectives through authentic storytelling and creative voices. Our services include:

• Original podcast production covering Malaysian culture, business, and lifestyle
• Cultural consulting for authentic representation and sensitivity
• Content distribution across major podcast platforms and media networks
• Creative development for unique Malaysian narratives
• Audio storytelling and immersive cultural experiences

3. User Eligibility and Registration

• You must be at least 18 years old to enter into service agreements
• Minors may use our content with parental or guardian supervision
• You must provide accurate information when registering for services
• You are responsible for maintaining the security of your account credentials
• One person or entity may not maintain multiple accounts without disclosure

4. User Responsibilities

4.1 Acceptable Use

• Use the platform and services only for lawful purposes
• Respect intellectual property rights of all content and materials
• Do not attempt to hack, exploit, or disrupt our systems or services
• Maintain respectful communication in all interactions
• Do not share harmful, offensive, or culturally insensitive content

4.2 Content Guidelines

• All content must comply with Malaysian laws and regulations
• No hate speech, discrimination, or harassment of any kind
• Respect for Malaysia's multicultural diversity and religious sensitivities
• No spam, misleading information, or unauthorized commercial solicitation
• Content must be original or properly licensed for use

5. Intellectual Property Rights

5.1 MalayaWaveNetwork Content

• All original MalayaWaveNetwork content is protected by copyright
• Our trademarks, logos, and brand materials are proprietary
• Users may not reproduce our content without written permission
• Personal, non-commercial use and sharing with attribution is permitted

5.2 Client Content

• Clients retain ownership of their original content and materials
• MalayaWaveNetwork receives production and distribution rights as specified in service agreements
• We may use client content for portfolio and promotional purposes with consent
• All work-for-hire content follows specific contractual arrangements

6. Service Terms and Deliverables

6.1 Podcast Production Services

• Production timelines and deliverables are specified in individual service agreements
• Client approval is required at key production milestones
• Revisions are included according to package specifications
• Additional revisions may incur extra charges

6.2 Cultural Consulting Services

• Consulting recommendations are advisory in nature
• Clients are responsible for final content decisions
• Cultural sensitivity guidance reflects current best practices
• Ongoing cultural landscapes may require updated consultations

7. Payment Terms

7.1 Service Fees

• All service fees are quoted in Malaysian Ringgit (MYR) unless otherwise specified
• Payment schedules are outlined in individual service agreements
• Late payments may incur additional fees as specified in contracts
• All fees are exclusive of applicable Malaysian taxes

7.2 Payment Processing

• We accept major credit cards, bank transfers, and approved digital payment methods
• Payment processing is handled through secure third-party providers
• International clients may incur currency conversion fees
• Receipts and invoices are provided for all transactions

8. Malaysian Law Compliance

MalayaWaveNetwork operates in full compliance with Malaysian regulations:

• All content adheres to Malaysian Communication and Multimedia Act guidelines
• We respect Malaysian cultural sensitivities and religious considerations
• Personal data handling complies with Malaysian Personal Data Protection Act
• Business operations follow Malaysian Companies Act requirements
• We cooperate with Malaysian authorities when legally required

9. Service Availability and Performance

9.1 Service Levels

• We strive to maintain high service availability and quality standards
• Scheduled maintenance may cause temporary service interruptions
• Force majeure events may affect service delivery timelines
• We provide advance notice of planned service disruptions

9.2 Technical Support

• Technical support is provided during Malaysian business hours
• Emergency support is available for critical production issues
• Support requests should be submitted through official channels
• Response times vary based on issue severity and service level

10. Privacy and Data Protection

Your privacy and data protection are paramount to our operations. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our services, you consent to our data practices as described in the Privacy Policy and acknowledge compliance with Malaysian data protection laws.

11. Limitations of Liability

11.1 Service Disclaimers

• Services are provided "as is" with commercial reasonable care and skill
• We do not guarantee specific outcomes or audience engagement levels
• Cultural consulting advice is based on current best practices and may evolve
• Third-party platform policies and algorithms are beyond our direct control

11.2 Liability Limitations

To the maximum extent permitted by Malaysian law, MalayaWaveNetwork's liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim.

12. Content Moderation and Standards

12.1 Editorial Standards

• All content is reviewed for cultural appropriateness and sensitivity
• We maintain editorial independence while respecting client vision
• Content that violates Malaysian laws or cultural norms may be rejected
• We provide guidance to help clients meet content standards

12.2 Quality Assurance

• Technical quality standards are maintained throughout production
• Content undergoes review processes before final delivery
• Client feedback is incorporated according to service agreements
• Final approval from clients is required before public distribution

13. Termination and Suspension

13.1 Termination by Client

• Clients may terminate services according to contract terms
• Cancellation policies vary by service type and project stage
• Partial work completed may be delivered upon termination
• Refund eligibility follows our published refund policy

13.2 Termination by MalayaWaveNetwork

We may terminate services in cases of:

• Material breach of these Terms and Conditions
• Failure to pay fees according to agreed schedules
• Request for content that violates Malaysian laws or our ethical standards
• Abusive or inappropriate behavior toward our team members

14. Changes to Terms

We may update these Terms periodically to reflect changes in our services, Malaysian laws, or industry best practices. Significant changes will be communicated through:

• Email notifications to active clients
• Prominent notices on our website
• Updates to this page with clear revision dates
• Contract amendments for ongoing service agreements

15. Governing Law and Disputes

15.1 Governing Law

• These Terms are governed by Malaysian law
• Malaysian courts have exclusive jurisdiction for legal disputes
• International clients agree to Malaysian legal jurisdiction

15.2 Dispute Resolution

• Disputes should first be addressed through our customer support team
• We encourage good-faith negotiation and mediation
• Professional mediation services may be engaged for complex disputes
• Legal action should be considered only as a last resort

16. Contact Information

For questions about these Terms and Conditions:

• Email: legal@malaywavenetwork.com
• General Support: support@malaywavenetwork.com
• Phone: +603-2123-4567
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM MYT
• Subject: Terms and Conditions Inquiry